Digital Delivery Policy

Effective date: July 3, 2026 · Applies to the JOA Digital applications — HogarCare, Reto21, Lumin and EveryLife — in all regions.

How you receive your product

All plans are 100% digital. No physical goods are shipped. Upon successful payment, you receive immediate access through a secure access link and/or member area credentials delivered to the email address provided at checkout.

Delivery timeframe

Access is granted instantly after payment confirmation. In rare cases, delivery may take up to 15 minutes depending on payment processing times. If you have not received your access credentials within 1 hour, contact our support team.

Access duration

Access lasts for the period stated on the plan you purchased (for example, 1, 3, 6 or 12 months, or Complete Program access). Downloadable materials included with your plan are yours to keep. We will provide at least 90 days' advance notice before discontinuing any hosted content.

Technical requirements

You need a device with an internet connection and a modern web browser (Chrome, Safari, Firefox or Edge). The experience is optimized for both desktop and mobile devices.

Currency

Prices are displayed and charged in the currency of the region where each product is offered: Mexican pesos (MXN) for HogarCare México and Reto21 México, euros (EUR) for EveryLife España and Lumin France, pounds sterling (GBP) for EveryLife UK, and US dollars (USD) for EveryLife Australia. Your bank may apply its own currency conversion rate if your account is denominated in a different currency.